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Frequently Asked Questions About OhMyPretty Wig

Jul 27,2023 | OhMyPretty


Q: Are your wigs human hair?

A: Yes, all the wigs in OhMyPretty Wig can ensure 100% human natural hair.

Q: Which areas can be shipped

A: Our wigs provide worldwide shipping. And the order will be shipped by DHL /Fedex.

Q: How long will you deliver the order?

A: There will be 1-3 days of order processing time. Your order will be sent out after 1-3 days (the customized product and some colored wigs may need 3-5 days of handling time). Generally, the delivery time is 3-7 days to US/CA and 4-10 days to others. Click here to read more shipping info.

Q: What are the supported payment methods

A: All the supported payment methods in OhMyPretty Wig: PayPal, Klarna, VISA, MasterCard, Maestro, VISA Electron, JCB, American Express, Diners Club, and Discover.

Q: Under what circumstances can I return or exchange the products?

A: You can return or exchange it within 15 days of receipt. Please ensure that the wig is not worn and not damaged, with tags, and in its original packaging. And the shipping and handling fees are not refundable if you want to return the products. Click here to read more return policy.

Q: Why does it show that the package was delivered but not received

A: You can ask the delivery company to see whether the package is sent to the wrong place or you can ask customer service for help. Don't worry, we will provide you with a solution.

Q: How can I find my orders that have already been placed?

A: All the orders can be checked in our store, click here to find your order.

Q: Can I change my address?

A: You can change your address after you place an order, in this situation, the change of address can be successful. But it is not allowed to change the address after several days or the express has been sent. If you really want to change it, you can call the courier to ask for a solution.

Q: Can I cancel my order?

A: You can cancel your order in “My Order” if it is not delivered yet, or you can ask customer service to find help. We can’t cancel the order that has already been sent out. You can return the product until you receive it. Make sure the package is not unboxed and the wig is not used, then return it.

Q: What can I get from the package?

A: All you can get from the package is a wig, a thank you card, a wig cap, a pink cap, a brush, and an elastic band.

Q: What are the promotions for buying wigs?

A: We often hold sales promotions in our OhMyPretty Wig store, and the promotion information will be shown on our official website: ohmypretty wig, and our official Tik Tok: @ohmyprettywig and other official media accounts. You can see all the promotion information and get a coupon code to enjoy the lower price.

Q: How to use the coupon code in the OhMyPretty Wig store?

A: Add all the products you want to buy to the shopping cart, select all of them, and enter the payment interface. There will be a box to enter your code, enter your coupon code, and click “apply”, then you will enjoy the preferential prices. Please notice that one order just allows one coupon code, and it cannot be used on orders already placed.


Q: What wig is the most beginner friendly

A: Glueless wig. Our glueless wig can be the most designable on the market. All the glueless wigs are pre-plucked, pre-cut lace, and pre-styled. You can wear the wig directly when you get it. The whole wearing time only cost 3 seconds, no skill is needed, and no glue, gel, or any other tools are needed. The 3D mesh dome cap design makes the wig cap breathable and airy. Really glueless and beginner friendly.

Q: What wig is most suitable for vacation

A: Colored wigs, glueless wigs, and bob wigs are all the best wigs that are suitable for vacation. We have all kinds of textures, colors, and hair lengths for you to choice.

Q: How can I wear a glueless wig

A: First, fold the lace to prevent cause damage to the lace. Then lower your head and wear the wig from back to front. Put the adjusted band on your head first and then put on the wig. Finally, adjust the wig to the right place and use a hot comb or hair wax to make the wig flatter and smoother. Then the wig install is finished.

Q: What are the advantages of a glueless wig

A: Can help you largely save time, save time. All the process is treated and you can wear the wig directly. Don’t need to cost a lot of time to process the wig. And reduce the wig install time.

Q: What are the advantages of a glued lace frontal wig?

A: Glued lace frontal wig can be worn for a longer time, if you want your wig to last for a long time, choose glued lace frontal wig. Generally, this wig install can last for 1-3 weeks.

Q: What’s the difference between the lace frontal wig and the lace closure wig?

A: All the wig is made of lace, but the difference between them is lace size. There are lace frontal wigs, lace closure wigs, full lace wigs, 360 lace wigs, and so on. But the hottest sale is a frontal wig and closure wig. The most common lace frontal wig size is 13×4 inch, 13×6 inch. The most common lace closure wig size is 4×4 inch, 4×6 inch, and 5×5 inch.

Q: How to put on a wig

A: Wear a wig cap on your head first, and then put the wig on your head, making sure it is in the right place. Then glue it to your hairline, wait for 30 seconds, and fix the lace to your head. put on the elastic band to your hairline and wait for 5 mins. Take off the band and cut the extra lace in the front of the head. Then the wig install is finished.

Q: Wig wash tips

A: Use cold water to wash the wig. Do not use products with alcohol, use special wig shampoo and conditioner instead, and make sure they are all in a low PH. Air dry the wig, do not use the hairdryer.

Q: Can I style the wig by myself?

A: Yes. All the wig hair is made of 100% real human hair, which can be bleached and dyed just like your own hair.

Q: Can I straighten a curly wig?

A: Yes. You can style the wig according to your wishes. The wig is pre-styled under the high temperature setting, and will not reshape easily.

Q: Can I go swimming wearing a wig

A: If you are wearing a glued wig, you can choose a waterproof glue to install the wig, and then you can swim wearing a wig. But if you are wearing a glueless wig, swimming is not allowed.